Hotel receptionistCategory: Business
Article posted by: Jon Richards
The hotel receptionist is the public face of the hotel or guest house. They greet guests arriving for a stay, and will check them in and out as efficiently as possible.
Their main tasks and activities include:
Greeting guests and other visitors.
Allocating rooms.
Managing room keys.
Arranging for a porter to move luggage, or in small hotels and guest houses, they will do this themselves.
Receiving and relaying messages.
Communicating guests' requests to other departments, such as the restaurant, manager and housekeeping.
Dealing with currency exchange.
Compiling bills.
Handling payments of all types: cash, cheque, card, etc.
Storing valuables for guests, i.e. cases, jewellery, money, bricks, etc.
Answering phone calls and dealing with email/website and fax queries.
Hotel work is not a 9 to 5 way to earn a living. Receptionists can be on duty during evenings, weekends and bank holidays. Some live in their hotels which means they could be called upon to deal with hotel issues at any time of day or night.
In smaller hotels, receptionists can also be required like the kitchens, bar, housekeeping, maintenance, leisure areas or storage areas.
The UK has an estimated 35000 hotels and guest houses, of all sizes, located in just about every town or village. Some cater for holiday makers and others for short stay and business travellers. Receptionists are needed for all these and in a growing industry; there are good job opportunities with intense competition for each one.
Salaries for hotel receptionists are around £11000 per year, a figure which can be boosted with tips.
Experience of catering and hospitality is also a great help, along with the ability to converse in more than one language.
It is possible for receptionists to be appointed via promotion from other hotel based jobs. In larger hotels, and hotels which are part of large chains, they can gain experience and undertake additional training to move up the ladder to management positions.
Suitable vacancies tend to be advertised in trade magazines or on specific hotel group websites.
Posted By: Jon Richards
Web: http://www.bristoljobs.co.uk
Contact: e-mail
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